Privacy Policy
Last updated 19 October 2026
This policy explains how TechGenix IT Ltd (“TechGenix”, “we”, “us”) collects and uses personal information when you visit techgenixit.com or get in touch with us. We are the data controller for this information.
Who we are
TechGenix IT Ltd is a company registered in England and Wales (company number 16226399). Registered office: 77 Ripple Road, Barking, Essex, IG11 7NT, United Kingdom. You can contact us about privacy at contact@techgenixit.com.
What we collect
- Quote and contact requests: your name, email address, website, the service you’re interested in, budget, timeline and any message you send us.
- Newsletter sign-ups: your email address.
- WhatsApp and email conversations: the details you choose to share with us. WhatsApp messages are also handled by WhatsApp (Meta) under its own privacy policy.
- Security and technical data: your IP address, browser type and the pages requested, which our hosting provider and security firewall record to keep the website safe and working.
We do not use advertising trackers or analytics cookies on this website.
How we use it, and our lawful basis
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Replying to your enquiry and preparing a quote | Steps you’ve asked us to take before entering a contract, and our legitimate interest in responding to business enquiries |
| Delivering a project you’ve hired us for | Performance of a contract |
| Sending our newsletter | Your consent, which you can withdraw at any time |
| Keeping the website secure and preventing spam and abuse | Our legitimate interest in protecting our website and users |
| Keeping business and tax records | Legal obligation |
Showing you the right regional site
We run two versions of this website: techgenixit.co.uk for visitors in the UK and techgenixit.com for everyone else. To send you to the right one, our server checks which country your IP address belongs to using a database stored on our own server. Your IP address is not sent to anyone else and is not stored for this purpose. The result (UK or international) is remembered on your device for 7 days, and you can change region at any time using the switch at the bottom of every page. IP geolocation by DB-IP.
Who we share it with
We never sell your personal information. We share it only with service providers who help us run our business, such as our website hosting provider (Hostinger), our email provider and, if you contact us that way, WhatsApp. They may only use it to provide their services to us. Where any of them process data outside the UK, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.
How long we keep it
- Enquiries that don’t become projects: up to 24 months, then deleted.
- Client project records: for the length of the project plus 6 years, for legal and tax reasons.
- Newsletter: until you unsubscribe.
- Security logs: for a limited period set by our hosting and security providers.
Your data rights
Under UK data protection law you have the right to:
- access the personal information we hold about you;
- ask us to correct or delete it;
- ask us to restrict or stop using it, or object to how we use it;
- receive a copy of it in a portable format;
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, email contact@techgenixit.com. We’ll reply within one month. If you’re unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Cookies
See our Cookie Policy for details of the small amount of storage this website uses.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.